Is Help Scout down in the US?
Vendor reports no incidentWhat Help Scout reports
Help Scout reports no incident on its status page.
As of the last successful poll, 2026-11-08 17:43 UTC.
Our regional reading
This is our own reading from outside, shown beside the vendor's statement. It is not counted as a separate outage.
Checks passingin the US, measured from Ashburn and San Jose
All 2 of our probes in the US, in Ashburn and San Jose, read checks passing when they last checked Help Scout at Nov 8, 2026, 6:06 PM UTC.
Over the last 24 hours we completed 274 checks from Ashburn and San Jose and 274 answered cleanly, 100.00% availability.
Of the 2 other regions we check Help Scout from, all 2 read checks passing right now.
Email me when Help Scout reports an incident on its status page, and again when it reports it resolved.
What our Ashburn and San Jose probes measured
Last checked Nov 8, 2026, 6:06 PM UTC.
Help Scout from Ashburn and San Jose over the last 30 days
Over the last 30 days, Help Scout answered our Ashburn probe in 739 ms on average, and 1 check in 20 took longer than 1,076 ms.
Over the last 30 days, Help Scout answered our San Jose probe in 917 ms on average, and 1 check in 20 took longer than 1,392 ms.
Ranked by average response time across the 4 cities we check Help Scout from, Ashburn 2nd, San Jose 3rd; Frankfurt was fastest at 675 ms and Tokyo slowest at 1,478 ms.
From Ashburn and San Jose we ran 1,588 checks of Help Scout in 7 days, and 1,588 answered cleanly: 100.00% availability.
Every one of those days was clean: not one failed check.
In Ashburn local time (EST), Help Scout was slowest around 7 PM, at 862 ms on average over the last 14 days, and quickest around 10 AM, at 484 ms.
| Day (UTC) | Checks | Availability | Average response |
|---|---|---|---|
| Sun, Nov 8 | 203 | 100.00% | 717 ms |
| Sat, Nov 7 | 272 | 100.00% | 825 ms |
| Fri, Nov 6 | 254 | 100.00% | 673 ms |
| Thu, Nov 5 | 252 | 100.00% | 860 ms |
| Wed, Nov 4 | 253 | 100.00% | 831 ms |
| Tue, Nov 3 | 249 | 100.00% | 918 ms |
| Mon, Nov 2 | 105 | 100.00% | 1,010 ms |
Help Scout outages measured from the US
Our Ashburn and San Jose probes measured no confirmed Help Scout outage in the last 90 days.
How the other regions read right now
Of the 2 other regions we check Help Scout from, all 2 read checks passing right now.
| Probe city | Right now | Last 24h |
|---|---|---|
| Frankfurt | Checks passing | 100.00% of 139 checks |
| Tokyo | Checks passing | 100.00% of 81 checks |
Other countries we check Help Scout from
How we measured this
The US readings on this page come from RealUptime's own Ashburn and San Jose probes against Help Scout's public endpoints. They are not user reports, and they are not Help Scout's own status page.
See Help Scout's full check readings, the 90-day history by region, or the outage tracker methodology.
The US readings here are taken from that country and show the time of the last one, but Help Scout has not yet accumulated enough continuous history for us to publish this page to search engines.
Check your own site from Ashburn
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