Is Help Scout down in Germany?
Vendor reports no incidentWhat Help Scout reports
Help Scout reports no incident on its status page.
As of the last successful poll, 2026-11-07 17:14 UTC.
Our regional reading
This is our own reading from outside, shown beside the vendor's statement. It is not counted as a separate outage.
Checks passingin Germany, measured from Frankfurt
Our Frankfurt probe last checked Help Scout at Nov 7, 2026, 5:39 PM UTC and read checks passing.
Over the last 24 hours we completed 117 checks from Frankfurt and 117 answered cleanly, 100.00% availability.
Of the 3 other regions we check Help Scout from, all 3 read checks passing right now.
Email me when Help Scout reports an incident on its status page, and again when it reports it resolved.
What our Frankfurt probe measured
Last checked Nov 7, 2026, 5:39 PM UTC.
Help Scout from Frankfurt over the last 30 days
Over the last 30 days, Help Scout answered our Frankfurt probe in 684 ms on average, and 1 check in 20 took longer than 1,117 ms.
Ranked by average response time across the 4 cities we check Help Scout from, Frankfurt 1st; Frankfurt was fastest at 684 ms and Tokyo slowest at 1,493 ms.
From Frankfurt we ran 531 checks of Help Scout in 6 days, and 531 answered cleanly: 100.00% availability.
Every one of those days was clean: not one failed check.
In Frankfurt local time (GMT+1), Help Scout was slowest around 7 PM, at 745 ms on average over the last 14 days, and quickest around 5 AM, at 574 ms.
| Day (UTC) | Checks | Availability | Average response |
|---|---|---|---|
| Sat, Nov 7 | 92 | 100.00% | 739 ms |
| Fri, Nov 6 | 98 | 100.00% | 610 ms |
| Thu, Nov 5 | 99 | 100.00% | 744 ms |
| Wed, Nov 4 | 96 | 100.00% | 681 ms |
| Tue, Nov 3 | 99 | 100.00% | 649 ms |
| Mon, Nov 2 | 47 | 100.00% | 691 ms |
Help Scout outages measured from Germany
Our Frankfurt probe measured no confirmed Help Scout outage in the last 90 days.
How the other regions read right now
Of the 3 other regions we check Help Scout from, all 3 read checks passing right now.
| Probe city | Right now | Last 24h |
|---|---|---|
| Ashburn | Checks passing | 100.00% of 142 checks |
| San Jose | Checks passing | 100.00% of 123 checks |
| Tokyo | Checks passing | 100.00% of 70 checks |
Other countries we check Help Scout from
How we measured this
Germany readings on this page come from RealUptime's own Frankfurt probe against Help Scout's public endpoints. They are not user reports, and they are not Help Scout's own status page.
See Help Scout's full check readings, the 90-day history by region, or the outage tracker methodology.
Germany readings here are taken from that country and show the time of the last one, but Help Scout has not yet accumulated enough continuous history for us to publish this page to search engines.
Check your own site from Frankfurt
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