We started checking Help Scout on November 2, 2026, which is 7 days ago. Everything below covers that period, not the full 90 days a longer-tracked service would show.
Email me when Help Scout reports an incident on its status page, and again when it reports it resolved.
01
The last 24 hours
What happened most recently, on one time axis: our own probe readings by surface, how many people reported a problem, and what Help Scout's own status page declared. Below it, any public chatter we saw about Help Scout and the extra probe it triggered.
The last 24 hours on one axis: what our probes read for each surface we check, how many people reported a problem, and what Help Scout's own status page declared. Three records side by side; none of them changes another.
Our probes, web
Our probes, api (primary)
Unverified user reportsNo reports about Help Scout in the last 24 hours, which is not evidence that nothing is wrong.
Help Scout's status pageNo incident declared in the last 24 hours.
24h ago18h ago12h ago6h agonow
Each check cell is the worst reading across every region in that quarter hour: one region that did not answer colours the cell, never an average. An amber cell is a reading that answered, but at three times or more its 7-day median for three checks running: slow is not down, and we say which. A filtered reading stays neutral, because a refused check is not a failed check. Report bars count reports as submitted; we do not check who sent them, and they never change our reading. The status-page lane is Help Scout's own declaration, shown as they made it.
Third-party chatter, labeled
Public posts from the last hour that mention Help Scout next to an outage word (“down”, “outage”, “not working”). This is what other people said in public, collected by keyword: not something we measured, and not the user reports above. It never affects the verdict.
No matching public posts in the last hour from the sources we watch.
02
Checks passing by region
Checks passing is the checks that passed, divided by every check we attempted, per region. Not interpolated, not smoothed, and never computed for a region with zero recorded samples.
Region
Checks passing
Probes recorded
US-East
100.00%
735
US-West
100.00%
584
Europe
100.00%
534
Asia-Pacific
100.00%
323
Their declared record
Help Scout's own incident history, taken from their public status feed. This is their account of what happened, not our check reading.
Sep 22, 2026, 6:56 PM UTC to Sep 22, 2026, 7:32 PM UTC (36 min)resolved
their latest update (Sep 22, 2026, 7:32 PM UTC): Inbox (specifically View) behavior is stable across the board, so we're closing this out. Thank you for your patience while we worked on this one!
Mailbox countsMinor incident
Aug 31, 2026, 3:09 PM UTC to Aug 31, 2026, 7:06 PM UTC (3h 57m)resolved
their latest update (Aug 31, 2026, 7:06 PM UTC): Inbox behavior (Conversation Counts, SLAs, Routing, and Sentiment issue) is stable across the board, so we're closing this out. Thank you for your patience while we worked on this one!
App Access IssuesMinor incident
Aug 18, 2026, 3:38 PM UTC to Aug 18, 2026, 6:50 PM UTC (3h 12m)resolved
their latest update (Aug 18, 2026, 6:50 PM UTC): Inbox and AI Draft behavior is stable across the board, so we're closing this out. Thank you for your patience while we worked on this one!
Beacon IssuesMinor incident
Aug 14, 2026, 2:59 PM UTC to Aug 14, 2026, 4:17 PM UTC (1h 18m)resolved
their latest update (Aug 14, 2026, 4:17 PM UTC): Live Chat behavior is stable across the board, so we're closing this out. Thank you for your patience while we worked on this one!
SLA issuesMinor incident
Aug 13, 2026, 11:17 PM UTC to Aug 14, 2026, 1:00 AM UTC (1h 42m)resolved
their latest update (Aug 14, 2026, 1:00 AM UTC): The issue has been resolved and the SLA feature is now running smoothly. Thank you for your patience.
Report LoadingMinor incident
Aug 6, 2026, 4:12 PM UTC to Aug 6, 2026, 5:26 PM UTC (1h 13m)resolved
their latest update (Aug 6, 2026, 5:26 PM UTC): Engineers have confirmed queues have drained and Reports behavior is stable across the board, so we're closing this out. Thank you for your patience while we worked on this one!
Delays with Inbox counts, folders, reports and search resultsMinor incident
Jul 24, 2026, 10:08 PM UTC to Jul 24, 2026, 11:09 PM UTC (1h 1m)resolved
their latest update (Jul 24, 2026, 11:09 PM UTC): Folder counts and updates in your Inbox should be working as expected again! Thanks for your patience today folks, we're going to close this one out.
Docs ErrorsPartial outage
Jul 14, 2026, 12:17 PM UTC to Jul 14, 2026, 7:00 PM UTC (6h 44m)resolved
their latest update (Jul 14, 2026, 7:00 PM UTC): Help Scout Docs is fully operational - we’re closing this out. Thank you for your patience while we worked on this one!
App Access IssuesMinor incident
Jul 9, 2026, 2:59 PM UTC to Jul 9, 2026, 5:15 PM UTC (2h 16m)resolved
their latest update (Jul 9, 2026, 5:15 PM UTC): Access issues have been fully resolved, and this incident is now closed. Sorry for any inconvenience this caused, and thank you for your patience.
Automatic Workflows not runningMinor incident
Jul 6, 2026, 11:31 AM UTC to Jul 6, 2026, 3:27 PM UTC (3h 56m)resolved
their latest update (Jul 6, 2026, 3:27 PM UTC): Between ~05:06–12:46 UTC some conversations were not processed by automatic workflows, as a result some conversations may not have expected automated actions performed on them.
The issue is now resolved and automatic workflows are working normally. Affected conversations will r…
Showing the 10 most recent of 50 incidents Help Scout has declared in the history we hold.
These entries are Help Scout's own declarations, taken from their public status feed, shown separately from our own check readings. Their page publishes what they choose to publish: an incident missing here means they did not declare one, not that nothing happened, and an incident here is their account, not our measurement. Neither record ever changes the other.
Help Scout's own status feed works, so its declared incidents are the record and our probe events are not listed or counted. Our check results by region are above, as a reading beside the statement.
Full detail on what a probe does and does not prove is in the methodology page.