Contact
josefranco0213@gmail.comFor faster help
Include the following when it is safe to do so:
- the email address on your account;
- the affected status-page slug, monitor name, or request time;
- what you expected and what happened instead; and
- a screenshot or error message with passwords, API keys, and webhook secrets removed.
Account and billing
Use the subject “Account help” or “Billing help.” Never email a password, complete payment-card number, API key, or Slack webhook URL. Include the date and amount for a billing question when available.
Monitoring problems
Include the monitor name, approximate time, affected regions, and whether your own logs showed the same behavior. Monitoring observations can differ by network and region, so those details are useful.
Security reports
Use the subject “realuptime security report” and follow the responsible-research guidance on the security page.
Response expectations
The inbox is reviewed regularly, but support is not staffed continuously and no 24/7 response SLA is currently offered. Urgent security and account-access issues are prioritized.