Is Help Scout down in Japan?
Vendor reports no incidentWhat Help Scout reports
Help Scout reports no incident on its status page.
As of the last successful poll, 2026-11-07 17:14 UTC.
Our regional reading
This is our own reading from outside, shown beside the vendor's statement. It is not counted as a separate outage.
Checks passingin Japan, measured from Tokyo
Our Tokyo probe last checked Help Scout at Nov 7, 2026, 5:45 PM UTC and read checks passing.
Over the last 24 hours we completed 70 checks from Tokyo and 70 answered cleanly, 100.00% availability.
Of the 3 other regions we check Help Scout from, all 3 read checks passing right now.
Email me when Help Scout reports an incident on its status page, and again when it reports it resolved.
What our Tokyo probe measured
Last checked Nov 7, 2026, 5:45 PM UTC.
Help Scout from Tokyo over the last 30 days
Over the last 30 days, Help Scout answered our Tokyo probe in 1,493 ms on average, and 1 check in 20 took longer than 2,158 ms.
Ranked by average response time across the 4 cities we check Help Scout from, Tokyo 4th; Frankfurt was fastest at 684 ms and Tokyo slowest at 1,493 ms.
From Tokyo we ran 322 checks of Help Scout in 6 days, and 322 answered cleanly: 100.00% availability.
Every one of those days was clean: not one failed check.
In Tokyo local time (GMT+9), Help Scout was slowest around 2 PM, at 1,628 ms on average over the last 14 days, and quickest around 6 AM, at 1,275 ms.
| Day (UTC) | Checks | Availability | Average response |
|---|---|---|---|
| Sat, Nov 7 | 55 | 100.00% | 1,339 ms |
| Fri, Nov 6 | 59 | 100.00% | 1,496 ms |
| Thu, Nov 5 | 61 | 100.00% | 1,561 ms |
| Wed, Nov 4 | 59 | 100.00% | 1,535 ms |
| Tue, Nov 3 | 60 | 100.00% | 1,448 ms |
| Mon, Nov 2 | 28 | 100.00% | 1,651 ms |
Help Scout outages measured from Japan
Our Tokyo probe measured no confirmed Help Scout outage in the last 90 days.
How the other regions read right now
Of the 3 other regions we check Help Scout from, all 3 read checks passing right now.
| Probe city | Right now | Last 24h |
|---|---|---|
| Ashburn | Checks passing | 100.00% of 142 checks |
| San Jose | Checks passing | 100.00% of 124 checks |
| Frankfurt | Checks passing | 100.00% of 118 checks |
Other countries we check Help Scout from
How we measured this
Japan readings on this page come from RealUptime's own Tokyo probe against Help Scout's public endpoints. They are not user reports, and they are not Help Scout's own status page.
See Help Scout's full check readings, the 90-day history by region, or the outage tracker methodology.
Japan readings here are taken from that country and show the time of the last one, but Help Scout has not yet accumulated enough continuous history for us to publish this page to search engines.
Check your own site from Tokyo
This page shows what we see when we check this service, using the same ten regions, for a site you run. RealUptime Monitor watches your own servers from inside your network, and it starts free.
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