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Outage tracker

Xero: probe event history

The last 24 hours in detail, 7 days of check results, a 12-month summary, our own probe event log, Xero's declared record, and how the two compare.

← Back to Xero's check readings

We started checking Xero on November 2, 2026, which is 7 days ago. Everything below covers that period, not the full 90 days a longer-tracked service would show.

Email me when our checks of Xero fail from two or more distant regions

One email when our checks of Xero fail from two or more distant regions, and one when they pass, after you confirm the address. No account, no card.

This is our own reading from outside. It is not Xero's official status.

The last 24 hours

What happened most recently, on one time axis: our own probe readings by surface, how many people reported a problem, and what Xero's own status page declared. Below it, any public chatter we saw about Xero and the extra probe it triggered.

The last 24 hours on one axis: what our probes read for each surface we check, how many people reported a problem, and what Xero's own status page declared. Three records side by side; none of them changes another.

Our probes, web
Unverified user reportsNo reports about Xero in the last 24 hours, which is not evidence that nothing is wrong.
Xero's status pageNo incident declared in the last 24 hours.

Each check cell is the worst reading across every region in that quarter hour: one region that did not answer colours the cell, never an average. An amber cell is a reading that answered, but at three times or more its 7-day median for three checks running: slow is not down, and we say which. A filtered reading stays neutral, because a refused check is not a failed check. Report bars count reports as submitted; we do not check who sent them, and they never change our reading. The status-page lane is Xero's own declaration, shown as they made it.

Third-party chatter, labeled

Public posts from the last hour that mention Xero next to an outage word (“down”, “outage”, “not working”). This is what other people said in public, collected by keyword: not something we measured, and not the user reports above. It never affects the verdict.

No matching public posts in the last hour from the sources we watch.

Checks passing by region

Checks passing is the checks that passed, divided by every check we attempted, per region. Not interpolated, not smoothed, and never computed for a region with zero recorded samples.

RegionChecks passingProbes recorded
US-East100.00%720
US-West99.82%543
Europe100.00%500
Asia-Pacific100.00%297

Monthly summary

Tracking Xero since Nov 2, 2026. In that time our checks failed from two or more distant regions in no probe event. Months before that date are not tracked and carry no figure.

MonthUptime by our checksProbe eventsTime failing
Dec 2025not tracked
Jan 2026not tracked
Feb 2026not tracked
Mar 2026not tracked
Apr 2026not tracked
May 2026not tracked
Jun 2026not tracked
Jul 2026not tracked
Aug 2026not tracked
Sep 2026not tracked
Oct 2026not tracked
Nov 2026 from Nov 2, 2026100%00 min

Uptime by our checks is the share of each month in which no probe event was open for Xero. An event opens only when our checks fail from two or more distant regions, meaning regions on different continents. One that nothing else backs stops counting as an outage after 6 hours, and after 48 hours we treat our check as broken. An event that fails these rules is retracted, kept, and listed on the corrections page. An event that crosses midnight on the first of a month is counted in both months with its minutes split. User reports, public posts and Xero's own status page contribute nothing to these figures.

These figures come from our own checks of one public endpoint per service. They are not the service's real uptime.

Our probe event log

Every probe event for Xero in the last 90 days, or since we started checking it if that is more recent. This list is probe-only: Xero's own declared incidents appear further down this page in their own attributed section, never merged with what our checks show here. User reports live on the live page, in their own labeled block.

Our checks of Xero have not failed from two or more distant regions since we started checking it on November 2, 2026. We show nothing from before that date. This does not show Xero works for users.

Their declared record

Xero's own incident history, taken from their public status feed. This is their account of what happened, not our check reading, and it never changes the event log above or the other way around.

Global: Xero - customers are experiencing issues across XeroMajor outage
Oct 28, 2026, 9:33 AM UTC to Oct 28, 2026, 10:34 AM UTC (1h 1m)resolved
their latest update (Oct 28, 2026, 10:34 AM UTC): Our team has resolved the issue impacting our customers trying to navigate in Xero and seeing errors. We apologise for any inconvenience this has caused. A product release caused one of Xero's dependencies to become unavailable, and our team worked to restore service.
Global: Xero - some customers may be experiencing intermittent errors in Xero.Minor incident
Oct 26, 2026, 11:08 PM UTC to Oct 27, 2026, 1:32 AM UTC (2h 24m)resolved
their latest update (Oct 27, 2026, 1:32 AM UTC): Our team has resolved the issue impacting some customers are experiencing some intermittent errors in Xero. We apologise for any inconvenience this has caused. These errors related to intermittent network connectivity issues and our team has worked to restore service.
Global: Subscriptions - some customers are unable to purchase and management subscriptionsMinor incident
Oct 15, 2026, 5:43 AM UTC to Oct 15, 2026, 6:19 AM UTC (37 min)resolved
their latest update (Oct 15, 2026, 6:19 AM UTC): Our team has resolved the issue impacting some customers trying to purchase and manage subscriptions in Xero. We apologise for any inconvenience this has caused. A product release caused subscription management to become temporarily unavailable. We learn from every incident and…
Global: Xero - Some customers may be experiencing some errors in product and inability to view invoice PDFs.Partial outage
Oct 14, 2026, 4:08 AM UTC to Oct 14, 2026, 4:33 AM UTC (25 min)resolved
their latest update (Oct 14, 2026, 4:33 AM UTC): Our team has resolved the issue impacting customers trying to navigate in Xero and perform tasks. We apologise for any inconvenience this has caused. This related to a network connectivity issue and our team has restored service.
Global: Xero Partner Hub - Some slowness or unable to access pages in Partner HubMinor incident
Oct 13, 2026, 12:20 AM UTC to Oct 13, 2026, 12:20 AM UTC (0 min)resolved
their latest update (Oct 13, 2026, 12:20 AM UTC): We've become aware of a brief issue in Xero Partner Hub where customers in AU and NZ were experiencing slowness and errors. Our Product Team are investigating what caused this and the Xero Partner Hub is operational now.
Global: Xero Partner Hub - Some slowness or unable to access pages in Partner HubMinor incident
Oct 9, 2026, 2:30 AM UTC to Oct 9, 2026, 2:30 AM UTC (0 min)resolved
their latest update (Oct 9, 2026, 2:30 AM UTC): We've become aware of a brief issue in Xero Partner Hub where customers in AU and NZ were experiencing slowness and errors. Our Product Team are investigating what caused this and the Xero Partner Hub is operational now.
Degraded Performance: US Payroll (Powered by Gusto)Minor incident
Oct 1, 2026, 9:36 PM UTC to Oct 2, 2026, 12:30 AM UTC (2h 53m)resolved
their latest update (Oct 2, 2026, 12:30 AM UTC): Gusto has resolved the issue.
Degraded Performance: US Payroll (Powered by Gusto)Minor incident
Sep 29, 2026, 8:57 PM UTC to Sep 30, 2026, 3:36 AM UTC (6h 38m)resolved
their latest update (Sep 30, 2026, 3:36 AM UTC): Gusto has advised that they have resolved the issue.
UK: HMRC connected servicesMinor incident
Sep 29, 2026, 1:33 PM UTC to Sep 29, 2026, 2:32 PM UTC (59 min)resolved
their latest update (Sep 29, 2026, 2:32 PM UTC): HMRC have let us know the issue affecting MTD IT and MTD VAT has now been resolved.
US: Payroll (Powered by Gusto) - customers will be unable to access US Payroll in XeroMajor outage
Sep 28, 2026, 8:32 PM UTC to Sep 28, 2026, 9:23 PM UTC (51 min)resolved
their latest update (Sep 28, 2026, 9:23 PM UTC): Gusto has resolved the issue impacting US customers trying to access and use US Payroll. For further insights, check <a href-"https://gustoapi.statuspage.io/incidents/6f4lcjk2w7vz">Gusto's Status Page</a>

Showing the 10 most recent of 50 incidents Xero has declared in the history we hold.

These entries are Xero's own declarations, taken from their public status feed, shown separately from our own check readings. Their page publishes what they choose to publish: an incident missing here means they did not declare one, not that nothing happened, and an incident here is their account, not our measurement. Neither record ever changes the other.

The scorecard

How Xero's status page compared with our check readings, for every probe event above that falls inside the window we have been capturing their claims.

We started recording Xero's own status page on November 2, 2026, 5 days ago. This comparison covers that period only, we do not reconstruct what they said before it, and we compare only inside probe events from our own checks.

Our checks have not recorded a probe event for Xero since we started recording their status page, so there is nothing to compare. That is a short window, not a track record.

Xero decides what their status page covers, and it may report per component while our checks request one surface from ten regions. We state what each side reported and leave the conclusion to you. If Xero believes a figure here is wrong, we publish corrections as prominently as the original.

Full detail on what a probe does and does not prove is in the methodology page.