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Outage tracker

ecobee: incident history

The last 24 hours in detail, ecobee's declared incident record, and our regional check results beside it.

← Back to ecobee's check readings

We started checking ecobee on November 2, 2026, which is 5 days ago. Everything below covers that period, not the full 90 days a longer-tracked service would show.

Email me when ecobee reports an incident on its status page, and again when it reports it resolved.

One email when it is reported and one when it is resolved, after you confirm the address. No account, no card.

This is ecobee's own statement from its status page, with our regional reading beside it.

The last 24 hours

What happened most recently, on one time axis: our own probe readings by surface, how many people reported a problem, and what ecobee's own status page declared. Below it, any public chatter we saw about ecobee and the extra probe it triggered.

The last 24 hours on one axis: what our probes read for each surface we check, how many people reported a problem, and what ecobee's own status page declared. Three records side by side; none of them changes another.

Our probes, web
Unverified user reportsNo reports about ecobee in the last 24 hours, which is not evidence that nothing is wrong.
ecobee's status page
  1. Bug impacting Smart Thermostat Premium and SmartThermostat With voice control: minor incident, from before this window to now, still open per their page.

Each check cell is the worst reading across every region in that quarter hour: one region that did not answer colours the cell, never an average. An amber cell is a reading that answered, but at three times or more its 7-day median for three checks running: slow is not down, and we say which. A filtered reading stays neutral, because a refused check is not a failed check. Report bars count reports as submitted; we do not check who sent them, and they never change our reading. The status-page lane is ecobee's own declaration, shown as they made it.

Third-party chatter, labeled

Public posts from the last hour that mention ecobee next to an outage word (“down”, “outage”, “not working”). This is what other people said in public, collected by keyword: not something we measured, and not the user reports above. It never affects the verdict.

No matching public posts in the last hour from the sources we watch.

  • Confirmation probe16:01 UTC, US-East: our own first failed reading prompted an extra probe. Result: ecobee answered normally.

Checks passing by region

Checks passing is the checks that passed, divided by every check we attempted, per region. Not interpolated, not smoothed, and never computed for a region with zero recorded samples.

RegionChecks passingProbes recorded
US-East99.78%445
US-West100.00%337
Europe100.00%309
Asia-Pacific100.00%187

Their declared record

ecobee's own incident history, taken from their public status feed. This is their account of what happened, not our check reading.

Interruption to SmartCamera Online ServicesPartial outage
Sep 15, 2026, 9:49 AM UTC to Sep 15, 2026, 10:29 AM UTC (40 min)resolved
their latest update (Sep 15, 2026, 10:29 AM UTC): Good news! The issue we were experiencing has been resolved. If you’re still having some trouble, we suggest closing and restarting the ecobee app.
Bug impacting Smart Thermostat Premium and SmartThermostat With voice controlOngoing, minor incident
Sep 2, 2026, 9:12 PM UTC, open for 63d 20h so farmonitoring
their latest update (Sep 23, 2026, 8:23 PM UTC): The fix has been deployed to the vast majority of affected thermostats. A small number of Smart Thermostat Premium devices are still affected. If your device is running 4.10.7.44, it has not been upgraded due to additional third-party approval or testing required. We are working …
Interruption to SmartCamera Online ServicesMinor incident
Jul 29, 2026, 2:31 PM UTC to Jul 29, 2026, 6:38 PM UTC (4h 6m)resolved
their latest update (Jul 29, 2026, 6:38 PM UTC): Good news! The issue we were experiencing has been resolved. If you’re still having some trouble, we suggest closing and restarting the ecobee app.
Interruption to ecobee Mobile ServicesPartial outage
Jun 11, 2026, 6:00 PM UTC to Jun 11, 2026, 6:15 PM UTC (15 min)resolved
their latest update (Jun 11, 2026, 6:15 PM UTC): And that’s all, folks! The incident we were experiencing with ecobee Mobile Services has been resolved. If you’re still having some trouble, we suggest you try closing and reopening the ecobee app or your web browser.
Interruption to ecobee Integration ServicesMajor outage
May 19, 2026, 8:28 PM UTC to May 19, 2026, 9:14 PM UTC (46 min)resolved
their latest update (May 19, 2026, 9:14 PM UTC): Case closed! The incident we were experiencing with ecobee Integration Services has been resolved. If you’re still having some trouble, we suggest you try closing and reopening the ecobee app.
Interruption to Thermostat Online ServicesMajor outage
May 19, 2026, 8:16 PM UTC to May 19, 2026, 9:13 PM UTC (57 min)resolved
their latest update (May 19, 2026, 9:13 PM UTC): Everything is back up and running. If you’re still having some trouble, try closing and reopening your web browser or the ecobee app.
Interruption to ecobee Mobile ServicesMinor incident
May 19, 2026, 1:54 AM UTC to May 19, 2026, 3:27 AM UTC (1h 32m)resolved
their latest update (May 19, 2026, 3:27 AM UTC): And that’s all, folks! The incident we were experiencing with ecobee Mobile Services has been resolved. If you’re still having some trouble, we suggest you try closing and reopening the ecobee app or your web browser.
Interruption to SmartCamera Online ServicesPartial outage
Apr 2, 2026, 1:34 PM UTC to Apr 2, 2026, 1:50 PM UTC (16 min)resolved
their latest update (Apr 2, 2026, 1:50 PM UTC): Good news! The issue we were experiencing has been resolved. If you’re still having some trouble, we suggest closing and restarting the ecobee app.
Interruption to Thermostat Online ServicesMajor outage
Mar 19, 2026, 8:45 PM UTC to Mar 19, 2026, 10:43 PM UTC (1h 59m)resolved
their latest update (Mar 19, 2026, 10:43 PM UTC): This incident has been resolved.
Thermostat Runtime Reports SlownessMinor incident
Feb 23, 2026, 9:40 PM UTC to Feb 23, 2026, 10:07 PM UTC (28 min)resolved
their latest update (Feb 23, 2026, 10:07 PM UTC): Everything is back up and running. If you’re still having some trouble, try closing and reopening your web browser or the ecobee app.

Showing the 10 most recent of 50 incidents ecobee has declared in the history we hold.

These entries are ecobee's own declarations, taken from their public status feed, shown separately from our own check readings. Their page publishes what they choose to publish: an incident missing here means they did not declare one, not that nothing happened, and an incident here is their account, not our measurement. Neither record ever changes the other.

ecobee's own status feed works, so its declared incidents are the record and our probe events are not listed or counted. Our check results by region are above, as a reading beside the statement.

Full detail on what a probe does and does not prove is in the methodology page.