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Error codes · realuptime errors ingest

RU-4012: Feedback body too large

A feedback report's body exceeded the endpoint's size ceiling and was refused whole, before any JSON parsing. Ships with `reason: "oversize_body"`.

On the wire

Ships with HTTP status 413, carrying "code": "RU-4012" in the response body alongside the human-readable error message. Existing fields are never replaced by the code: it is additive.

Common causes

  • Comments far beyond the dialog's own character limit, from a hand-rolled client.
  • A name or email far longer than a real one.

How to fix it

  1. Use the official SDK's dialog, which enforces the same limits client-side.
  2. Keep comments under 4000 characters, name under 200, email under 254.

Still stuck?

Ask support and mention RU-4012: the code pins down the exact refusal path, so you skip the diagnostic back-and-forth.