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Error codes · realuptime errors ingest

RU-4010: User feedback switched off for this project

The user feedback dialog (REA-257) requires two switches on at once: the SDK's own init({ feedback: {...} }) opt-in AND the project's feedback toggle in realuptime Errors settings. The SDK side is on but the project's is not, so the report was refused. Ships with `reason: "feedback_disabled"`.

On the wire

Ships with HTTP status 403, carrying "code": "RU-4010" in the response body alongside the human-readable error message. Existing fields are never replaced by the code: it is additive.

Common causes

  • A project never turned on the feedback toggle under Errors → Settings.
  • The toggle was turned off after being on, and an old deploy still shows the dialog.

How to fix it

  1. Turn the feedback toggle on for this project under Errors → Settings.
  2. Or remove init({ feedback }) from the SDK if the dialog was not meant to be there.

Related codes

Still stuck?

Ask support and mention RU-4010: the code pins down the exact refusal path, so you skip the diagnostic back-and-forth.