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Error codes · realuptime errors ingest

RU-4005: Account does not have realuptime errors

The API key is valid and paid-tier, but the realuptime errors product is not enabled on this account, so its API endpoints refuse.

On the wire

Ships with HTTP status 403, carrying "code": "RU-4005" in the response body alongside the human-readable error message. Existing fields are never replaced by the code: it is additive.

Common causes

  • The account never added the errors product.
  • The errors product was removed from the account.

How to fix it

  1. Add realuptime errors to your account from the dashboard's products section.
  2. Retry once the product shows as active.

Still stuck?

Ask support and mention RU-4005: the code pins down the exact refusal path, so you skip the diagnostic back-and-forth.