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Error codes · Authentication & API keys

RU-1009: Account is suspended

The key (or session) is otherwise valid, but the account it belongs to is suspended. Every API and MCP request refuses the same way, starting immediately: nothing about which check or endpoint you called changes the answer.

On the wire

Ships with HTTP status 403, carrying "code": "RU-1009" in the response body alongside the human-readable error message. Existing fields are never replaced by the code: it is additive.

Common causes

  • The account was suspended by RealUptime staff.

How to fix it

  1. Contact support@realuptime.io. There is no self-service reactivation.

Related codes

  • RU-1002: Invalid or revoked API key

Still stuck?

Ask support and mention RU-1009: the code pins down the exact refusal path, so you skip the diagnostic back-and-forth.