1. What it is
The MSP plan is a dedicated realuptime status plan for agencies and managed service providers: $199 a month, or $1,990 a year (12 months for the price of 10), bought on the one account that runs your organization. It includes everything in Scale on every client account, plus the organization itself: client accounts grouped under one name, managers from your team who can open every client as an admin, and one screen with every client's current reading.
2. What is pooled, and what is not
Pooled across the whole organization: 450 monitors (three times Scale's 150), counted across your own account and every attached client, as a hard cap with no overage; and team members, which are unlimited on every account. Per client account, not pooled: unlimited status pages, custom domains, password protection and branding; 10,000 status page subscribers; checks as fast as every 30 seconds; 90 days of public history; monthly SLA reports; REST API and MCP access. A client account needs no paid plan of its own: its entitlement flows from the organization.
3. Set it up
Choose MSP from Billing in your account settings (or from /pricing), then open Organization in the same settings hub and give it a name. Attach each client account you own; if a client has no account yet, sign one up for them first and attach it afterwards. Invite your engineers to your own team, then grant them as managers on the organization: each manager gets admin access on every client, now and as you attach more.
4. Work inside a client
Clients in the status dashboard lists every client with its worst current reading, check and status page counts, open incidents and the organization's pool usage. Open any client to work in it as an admin; the switch is recorded in that client's audit log with the account you came from, so each client's own log shows every time your team stepped in.
5. Leaving the plan
Moving the organization's account off MSP pauses the organization rather than deleting it: client accounts fall back to their own plans and limits, managers can no longer open them, and the pooled allowance becomes the account's own. Return to MSP and it all comes back.
Go deeper
The full reference lives in the docs: Pricing: the MSP plan. Error codes named above are each explained in the error-code reference.