Is Prime Video down?
Partially downchecked 10 minutes ago
Our probes cannot reach Prime Video from 1 of the 10 regions we check; 8 answered and the rest gave no usable reading.
As of Sep 20, 2026, 9:30 PM UTC, Prime Video answered RealUptime's probes in 8 of the 9 regions that returned a reading. Our Southeast Asia probe could not reach it. RealUptime could not obtain a reading from Asia-Pacific, which is a fact about our own probe there and is not evidence about Prime Video.
We have an outage open for Prime Video, 1h 47m so far.
Last outage: 57 min on Sep 20, 2026 (web surface, from UK).
Prime Video publishes no status feed we can read, so the only independent reading here is ours on the left.
Prime Video response time, by region
Is it Prime Video, or is it you?
Watching an outage above does not tell you whether your own connection or site is also having a problem. Enter your own URL for one live check, right now, no signup. This checks the site you enter, not Prime Video -- it cannot diagnose Prime Video's own systems.
Open incident
What we measured, and what people reported
Our Southeast Asia probes cannot reach Prime Video, without a matching rise in user reports.
- North AmericaOperationalUS-East, US-West, US-Central, Canada
- US-EastOperationallatency: 622msstatus code: 200checked: Sep 20, 2026, 9:29 PM UTC0 people in the last 5 minutesNot enough reports to sayOur US-East probes reach Prime Video normally. We do not have enough reports from US-East to say anything about what people there are seeing.
- US-WestOperationallatency: 518msstatus code: 200checked: Sep 20, 2026, 9:11 PM UTC0 people in the last 5 minutesNot enough reports to sayOur US-West probes reach Prime Video normally. We do not have enough reports from US-West to say anything about what people there are seeing.
- US-CentralOperationallatency: 516msstatus code: 200checked: Sep 20, 2026, 9:17 PM UTC0 people in the last 5 minutesNot enough reports to sayOur US-Central probes reach Prime Video normally. We do not have enough reports from US-Central to say anything about what people there are seeing.
- CanadaOperationallatency: 108msstatus code: 200checked: Sep 20, 2026, 9:21 PM UTC0 people in the last 5 minutesNot enough reports to sayOur Canada probes reach Prime Video normally. We do not have enough reports from Canada to say anything about what people there are seeing.
- South AmericaOperationallatency: 1261msstatus code: 200checked: Sep 20, 2026, 9:03 PM UTC0 people in the last 5 minutesNot enough reports to sayOur South America probes reach Prime Video normally. We do not have enough reports from South America to say anything about what people there are seeing.
- EuropeOperationalEurope, UK
- EuropeOperationallatency: 2408msstatus code: 200checked: Sep 20, 2026, 9:30 PM UTC0 people in the last 5 minutesNot enough reports to sayOur Europe probes reach Prime Video normally. We do not have enough reports from Europe to say anything about what people there are seeing.
- UKOperationallatency: 696msstatus code: 200checked: Sep 20, 2026, 8:52 PM UTC0 people in the last 5 minutesNot enough reports to sayOur UK probes reach Prime Video normally. We do not have enough reports from UK to say anything about what people there are seeing.
- Asia PacificDownAsia-Pacific, Southeast Asia, Australia
- Asia-PacificAwaiting datalatency: 10461msstatus code: nonereachable: cannot verifychecked: Sep 20, 2026, 9:19 PM UTC0 people in the last 5 minutesNot enough reports to sayPrime Video refused our Asia-Pacific probe, so we have no reading from there, and a refused probe is not a confirmed outage. We also do not have enough reports from Asia-Pacific to say anything on their own.
- Southeast AsiaDownlatency: 916msstatus code: 503checked: Sep 20, 2026, 9:19 PM UTC0 people in the last 5 minutesNot enough reports to sayOur Southeast Asia probes cannot reach Prime Video. We do not have enough reports from Southeast Asia to say whether people there are seeing it too.
- AustraliaOperationallatency: 1295msstatus code: 200checked: Sep 20, 2026, 8:47 PM UTC0 people in the last 5 minutesNot enough reports to sayOur Australia probes reach Prime Video normally. We do not have enough reports from Australia to say anything about what people there are seeing.
Somewhere else or not sure: 0 people in the last 5 minutes
These are unverified reports from people using Prime Video, counted separately from what our own probes measure. Anyone can file one, no account is needed, and the region on a report is chosen by the person filing it. We never open, extend or close an outage in our record based on report volume: only our own measurements do that. We have not received any reports for Prime Video yet, which is not evidence that nothing is wrong.
Recent outages
measured entries are our own probes' readings; declared entries are the vendor's. How this check works
We have been measuring Prime Video since August 20, 2026. We show nothing from before that date, and we never add an outage we did not observe ourselves, from any source.
Need this in writing? Generate an SLA evidence report for Prime Video covering any window you pick, with our measurements and Prime Video's own claim at the time, side by side.
Full availability history for Prime Video: 90-day availability by region, month-by-month uptime, and every incident on record.
Monitor your own site the same way
This page shows what we see when we check this service, using the same ten regions, for a site you run. RealUptime Monitor watches your own servers from inside your network, and it starts free.
Start monitoring your own serversTell me when this goes down
Get told when we measure this
We will tell you when our probes stop reaching Prime Video, and again when they can reach it again. That is our own measurement from ten regions, not Prime Video's status page. No account, no card.
Put this badge in your README
Live, from this page's own readings.[](https://realuptime.io/outages/prime-video)<a href="https://realuptime.io/outages/prime-video"><img src="https://realuptime.io/outages/prime-video/badge.svg?days=30" alt="Prime Video uptime measured by RealUptime"></a>The badge shows the share of our probes that succeeded over the last 30 days, and the window is printed on it so the number always says what period it covers. If our readings go stale it says stale, and if we have no readings it says so: it will not show green on data we cannot vouch for. Free, no account, and it links back here. See how the badge works for every window and the honesty rules behind it.
What Prime Video's SLA implies, from our measurement
Below your target
We measured 4h 57m of downtime for Prime Video over the last 30 days, which is 99.3109% uptime by our reading. A 99.9% target allows 43 minutes over that period.
That is 4h 14m more than the target allows. The figure above is the pro-rata share of one month's fee for the time we could not reach it. Your contract probably uses a tiered credit schedule instead, and we have not read it, so treat this as one common way to reason about a credit rather than the amount they owe.
Separately, we measured 21h 52m where only one of our regions was affected. It is excluded above because most SLAs would not credit it, and it is the kind of outage a single-vantage monitor never sees at all.
This is computed from our own probe measurements, not from Prime Video's SLA instrumentation. Their contract is normally measured against their own systems, with their own exclusions and a claim window, so their figure and ours will differ. Use this to start the conversation and ask for their number. It is not legal advice and it is not a determination of what you are owed.