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Outage tracker

Dropbox: incident history

The last 24 hours in detail, Dropbox's declared incident record, and our regional check results beside it.

← Back to Dropbox's check readings

We started checking Dropbox on August 8, 2026, which is 64 days ago. Everything below covers that period, not the full 90 days a longer-tracked service would show.

Email me when Dropbox reports an incident on its status page, and again when it reports it resolved.

One email when it is reported and one when it is resolved, after you confirm the address. No account, no card.

This is Dropbox's own statement from its status page, with our regional reading beside it.

The last 24 hours

What happened most recently, on one time axis: our own probe readings by surface, how many people reported a problem, and what Dropbox's own status page declared. Below it, any public chatter we saw about Dropbox and the extra probe it triggered.

The last 24 hours on one axis: what our probes read for each surface we check, how many people reported a problem, and what Dropbox's own status page declared. Three records side by side; none of them changes another.

Our probes, web
Unverified user reportsNo reports about Dropbox in the last 24 hours, which is not evidence that nothing is wrong.
Dropbox's status pageNo incident declared in the last 24 hours.

Each check cell is the worst reading across every region in that quarter hour: one region that did not answer colours the cell, never an average. An amber cell is a reading that answered, but at three times or more its 7-day median for three checks running: slow is not down, and we say which. A filtered reading stays neutral, because a refused check is not a failed check. Report bars count reports as submitted; we do not check who sent them, and they never change our reading. The status-page lane is Dropbox's own declaration, shown as they made it.

Third-party chatter, labeled

Public posts from the last hour that mention Dropbox next to an outage word (“down”, “outage”, “not working”). This is what other people said in public, collected by keyword: not something we measured, and not the user reports above. It never affects the verdict.

No matching public posts in the last hour from the sources we watch.

Checks passing by region

Checks passing is the checks that passed, divided by every check we attempted, per region. Not interpolated, not smoothed, and never computed for a region with zero recorded samples.

RegionChecks passingProbes recorded
US-East99.98%8954
US-West100.00%8842
Europe99.99%8764
Asia-Pacific100.00%8510
US-Central100.00%2712
Canada100.00%2713
UK100.00%2710
Southeast Asia100.00%2680
Australia99.96%2675
South America100.00%2700

Their declared record

Dropbox's own incident history, taken from their public status feed. This is their account of what happened, not our check reading.

Some customers are unable to access certain website routes and features.Partial outage
Sep 9, 2026, 9:36 PM UTC to Sep 9, 2026, 10:35 PM UTC (59 min)resolved
their latest update (Sep 9, 2026, 10:35 PM UTC): This incident has been resolved.
Paper sharing may not be working as expectedMinor incident
Sep 3, 2026, 10:32 PM UTCinvestigating
their latest update (Sep 3, 2026, 10:32 PM UTC): Some users may be unable to share Paper docs. We are working to fix the problem as quickly as we can. We’ll share another update shortly.
Customer support via telephone may be unavailable for some usersMinor incident
Sep 3, 2026, 10:13 PM UTC to Sep 4, 2026, 5:02 AM UTC (6h 49m)resolved
their latest update (Sep 4, 2026, 5:02 AM UTC): This incident has been resolved.
Some Dropbox Protect features are not working correctlyMinor incident
Aug 25, 2026, 11:14 PM UTC to Aug 26, 2026, 11:01 AM UTC (11h 47m)resolved
their latest update (Aug 26, 2026, 11:01 AM UTC): This incident has been resolved.
Dropbox is not working as expected for some usersMinor incident
Aug 21, 2026, 1:18 PM UTC to Aug 21, 2026, 3:12 PM UTC (1h 55m)resolved
their latest update (Aug 21, 2026, 3:12 PM UTC): This incident has been resolved.
Dropbox is not working as expected for some usersMinor incident
Jul 23, 2026, 3:12 PM UTC to Jul 23, 2026, 3:36 PM UTC (25 min)resolved
their latest update (Jul 23, 2026, 3:36 PM UTC): This incident has been resolved.
Shared content downloads are degradedMinor incident
Jun 8, 2026, 7:43 PM UTC to Jun 12, 2026, 4:54 PM UTC (3d 21h)resolved
their latest update (Jun 12, 2026, 4:54 PM UTC): Shared content downloads on Dropbox is back up and running! Thanks for bearing with us.
Opening a video or audio file might not be working for usersMinor incident
May 27, 2026, 8:05 PM UTC to May 27, 2026, 10:31 PM UTC (2h 26m)resolved
their latest update (May 27, 2026, 10:31 PM UTC): This incident has been resolved.
Availability was impacted across a number of servicesAll systems operational
May 18, 2026, 7:11 PM UTC to May 18, 2026, 5:00 PM UTC (0 min)resolved
their latest update (May 18, 2026, 5:00 PM UTC): A number of services across Dropbox experienced slower than expected load times between 17:01:50 and 17:42:50 UTC. This included the ability to add members to teams and share content.
Dropbox may be unavailable for some usersPartial outage
Apr 15, 2026, 3:51 AM UTC to Apr 15, 2026, 4:16 AM UTC (25 min)resolved
their latest update (Apr 15, 2026, 4:16 AM UTC): This incident has been resolved.

Showing the 10 most recent of 55 incidents Dropbox has declared in the history we hold.

These entries are Dropbox's own declarations, taken from their public status feed, shown separately from our own check readings. Their page publishes what they choose to publish: an incident missing here means they did not declare one, not that nothing happened, and an incident here is their account, not our measurement. Neither record ever changes the other.

Dropbox's own status feed works, so its declared incidents are the record and our probe events are not listed or counted. Our check results by region are above, as a reading beside the statement.

Full detail on what a probe does and does not prove is in the methodology page.