BigCommerce: SLA evidence report

We hold no probe record for BigCommerce: we read its status page, so the only incident record here is what BigCommerce declared there. Nothing below is a measurement of ours, and the absence of one is not a record of no downtime.

Incidents BigCommerce declared

14

On its own status page, in this window.

Window

2026-09-19 to 2026-10-19

UTC, 30 days.

• Sep 20, 2026, 7:55 AM UTC to Sep 20, 2026, 9:01 AM UTC

  Webhooks Delay, impact minor

• Sep 23, 2026, 8:16 PM UTC to Sep 23, 2026, 11:14 PM UTC

  Inaccurate product stock on category pages, impact major

• Sep 26, 2026, 6:30 PM UTC to Sep 26, 2026, 8:04 PM UTC

  Partial search unavailability, impact minor

• Sep 27, 2026, 5:19 PM UTC to Sep 27, 2026, 6:00 PM UTC

  Partial search unavailability, impact minor

• Oct 2, 2026, 2:29 AM UTC to Oct 2, 2026, 5:41 AM UTC

  Intermittent Availability Issues in Australia, impact minor

• Oct 5, 2026, 4:40 PM UTC to Oct 5, 2026, 7:11 PM UTC

  Search is returning server errors for a subset of stores, impact minor

• Oct 5, 2026, 6:45 PM UTC to Oct 5, 2026, 10:24 PM UTC

  QuickBooks Payments stores cannot transact, impact major

• Oct 8, 2026, 5:34 PM UTC to Oct 8, 2026, 5:35 PM UTC

  Storefront Search Issues, impact minor

• Oct 12, 2026, 1:58 AM UTC to Oct 12, 2026, 2:39 AM UTC

  Slow response times on some requests, impact minor

• Oct 12, 2026, 11:14 AM UTC to Oct 12, 2026, 12:13 PM UTC

  Аn issue with Management API requests to add products to carts, impact minor

• Oct 14, 2026, 12:25 AM UTC to Oct 14, 2026, 12:54 AM UTC

  Storefront Search Stability Issues for Subset of US Stores, impact minor

• Oct 14, 2026, 9:08 AM UTC to Oct 14, 2026, 9:42 AM UTC

  Storefront Search Stability Issues for Subset of US Stores, impact minor

• Oct 14, 2026, 6:32 PM UTC to Oct 14, 2026, 8:02 PM UTC

  Some storefront searches returning incomplete results, impact minor

• Oct 15, 2026, 10:14 PM UTC to Oct 15, 2026, 10:14 PM UTC

  Delayed product updates in storefront search, impact minor