Webex: SLA evidence report

We hold no probe record for Webex: we read its status page, so the only incident record here is what Webex declared there. Nothing below is a measurement of ours, and the absence of one is not a record of no downtime.

Incidents Webex declared

18

On its own status page, in this window.

Window

2026-09-23 to 2026-10-23

UTC, 30 days.

• Sep 14, 2026, 8:45 PM UTC to Sep 24, 2026, 4:57 PM UTC

  Gateway and Solutions: Some users may experience intermittent degraded audio/video quality when joining Microsoft Teams meetings via VIMT, impact minor

  This incident started before the report window shown above.

• Sep 23, 2026, 12:28 PM UTC to Sep 23, 2026, 2:21 PM UTC

  Webex Services: Login failures for the Webex API service in the APAC region, impact minor

• Sep 23, 2026, 5:10 PM UTC to Sep 23, 2026, 7:22 PM UTC

  Collaboration Control Hub: Administrators are unable to access the App Integrations page, impact minor

• Sep 30, 2026, 3:01 AM UTC to Sep 30, 2026, 5:26 PM UTC

  Webex Contact Center Enterprise: Users in EMEA may experience intermittent connectivity issues, impact minor

• Sep 30, 2026, 3:15 AM UTC to Sep 30, 2026, 6:25 AM UTC

  Webex Contact Center: Some users may experience dead air or one-way audio, impact minor

• Sep 30, 2026, 4:35 AM UTC to Sep 30, 2026, 4:58 AM UTC

  Webex Services: Multiple services degradation in APAC region, impact minor

• Oct 1, 2026, 10:01 PM UTC to Oct 2, 2026, 10:31 AM UTC

  Developer API: Users may be unable to load the My Apps page in Developer Portal, impact minor

• Oct 2, 2026, 12:47 PM UTC to Oct 2, 2026, 6:51 PM UTC

  Collaboration Control Hub: Data errors in Workspaces CSV files exported for bulk management, impact minor

• Oct 7, 2026, 4:17 PM UTC to Oct 7, 2026, 5:08 PM UTC

  Developer API: Users may be unable to load the My Apps page in Developer Portal, impact minor

• Oct 9, 2026, 10:56 PM UTC to Oct 10, 2026, 12:01 AM UTC

  Webex Contact Center: Callers may experience IVR delays and intermittent failures connecting to agents in the US region, impact minor

• Oct 10, 2026, 6:55 PM UTC to Oct 10, 2026, 9:29 PM UTC

  Webex Calling: Inbound call failures impacting Cisco Calling Plan users in the Canada region, impact minor

• Oct 11, 2026, 10:23 AM UTC to Oct 11, 2026, 4:34 PM UTC

  Webex Contact Center Enterprise: Intermittent Agent Desktops and Console access failures in the US region, impact minor

• Oct 15, 2026, 4:20 PM UTC to Oct 15, 2026, 7:30 PM UTC

  Webex Meetings: Users may experience one-way audio or dead air when using Call Me during meetings, impact minor

• Oct 16, 2026, 2:03 PM UTC to Oct 16, 2026, 3:13 PM UTC

  Webex Meetings: Some users may experience intermittent failures with Closed Captioning, impact minor

• Oct 18, 2026, 6:56 AM UTC to Oct 18, 2026, 11:31 PM UTC

  Dedicated Instance/UCM Cloud - Extension mobility login and provisioning failures, impact minor

• Oct 19, 2026, 8:12 PM UTC to Oct 20, 2026, 12:30 PM UTC

  Webex Meetings: Users may experience intermittent failures with the Call Me feature and PSTN, impact minor

• Oct 22, 2026, 4:18 PM UTC to Oct 22, 2026, 7:36 PM UTC

  Webex Contact Center: Some agents may experience latency in real-time reporting in Analyzer, impact minor

• Oct 22, 2026, 4:38 PM UTC to Oct 22, 2026, 7:35 PM UTC

  Collaboration Control Hub: Customers in the US region may experience intermittent errors or latency with user licensing, provisioning, and batch user management actions, impact minor