Grafana Cloud: SLA evidence report

We hold no probe record for Grafana Cloud: we read its status page, so the only incident record here is what Grafana Cloud declared there. Nothing below is a measurement of ours, and the absence of one is not a record of no downtime.

Incidents Grafana Cloud declared

20

On its own status page, in this window.

Window

2026-09-22 to 2026-10-22

UTC, 30 days.

• Sep 22, 2026, 2:57 PM UTC to Sep 23, 2026, 11:07 AM UTC

  IRM Access Issues for a Small Group of Users, impact major

  This incident started before the report window shown above.

• Sep 22, 2026, 9:27 PM UTC to Sep 23, 2026, 2:06 PM UTC

  Kubernetes Observability Billing & Usage Incorrect, impact minor

  This incident started before the report window shown above.

• Sep 26, 2026, 2:11 AM UTC to Sep 26, 2026, 3:00 AM UTC

  Cloud Provider Observability - Hosted Azure metrics issues, impact minor

• Sep 28, 2026, 5:32 PM UTC to Sep 28, 2026, 7:21 PM UTC

  Grafana Access Issues, impact critical

• Sep 30, 2026, 12:40 PM UTC to Sep 30, 2026, 3:39 PM UTC

  Elevated Latency and Errors for Grafana Cloud Logs in AWS US East (VA), impact minor

• Oct 2, 2026, 10:03 AM UTC to Oct 2, 2026, 2:03 PM UTC

  Elevated Write Latency and Errors for Grafana Cloud Logs in Azure Netherlands, impact minor

• Oct 4, 2026, 6:20 PM UTC to Oct 4, 2026, 6:33 PM UTC

  Degraded data source queries, impact minor

• Oct 5, 2026, 4:17 PM UTC to Oct 19, 2026, 11:40 AM UTC

  IRM Unable to Send SMS to Thailand Numbers, impact minor

• Oct 12, 2026, 9:45 AM UTC to Oct 12, 2026, 4:42 PM UTC

  Elevated Errors Ingesting Metrics in AWS US East (VA), impact major

• Oct 13, 2026, 9:23 AM UTC to Oct 19, 2026, 11:39 AM UTC

  Phone call notifications to numbers in Russia and Kazakhstan are blocked, impact minor

• Oct 13, 2026, 7:55 PM UTC to Oct 13, 2026, 8:46 PM UTC

  Errors when querying Prometheus datasource, impact minor

• Oct 14, 2026, 12:57 PM UTC to Oct 14, 2026, 3:45 PM UTC

  Authentication errors in prod-us-west-0, impact minor

• Oct 15, 2026, 2:35 PM UTC to Oct 15, 2026, 4:58 PM UTC

  Tempo: High Latency in prod-eu-west-2, impact minor

• Oct 15, 2026, 4:10 PM UTC to Oct 15, 2026, 9:53 PM UTC

  Tempo Write Failures in prod-us-central-0, impact major

• Oct 16, 2026, 9:05 PM UTC to Oct 17, 2026, 1:55 AM UTC

  Metric reads and rule evaluations are degraded in mimir-prod-66, impact minor

• Oct 19, 2026, 3:06 PM UTC to Oct 19, 2026, 5:56 PM UTC

  Metrics: Evelvated Read and Ruler Errors., impact major

• Oct 20, 2026, 12:43 PM UTC to Oct 20, 2026, 4:33 PM UTC

  Grafana Cloud unavailibity in the prod-gb-south-0 region, impact minor

• Oct 20, 2026, 2:36 PM UTC to Oct 20, 2026, 4:08 PM UTC

  Some GCK6 App Project Pages are Failing to Load, impact major

• Oct 21, 2026, 11:48 AM UTC to Oct 21, 2026, 1:26 PM UTC

  Increased timeout errors in alert rule evaluations (AWS Germany, prod-eu-west-2), impact minor

• Oct 21, 2026, 1:22 PM UTC to Oct 21, 2026, 3:29 PM UTC

  Some GCK6 App Project Pages are Failing to Load, impact major