Docusign: SLA evidence report

We hold no probe record for Docusign: we read its status page, so the only incident record here is what Docusign declared there. Nothing below is a measurement of ours, and the absence of one is not a record of no downtime.

Incidents Docusign declared

10

On its own status page, in this window.

Window

2026-09-23 to 2026-10-23

UTC, 30 days.

• Sep 28, 2026, 6:08 PM UTC to Sep 30, 2026, 1:37 AM UTC

  Email Delivery Failures impacting customers (Incident 5861), impact minor

• Sep 30, 2026, 12:21 AM UTC to Sep 30, 2026, 6:46 AM UTC

  Some customers may experience issues with Salesforce Connect (Incident 5872), impact minor

• Oct 2, 2026, 2:19 PM UTC to Oct 2, 2026, 4:13 PM UTC

  Customers may experience intermittent disruption logging in and using services (Incident 5888), impact minor

• Oct 7, 2026, 12:18 PM UTC to Oct 7, 2026, 4:12 PM UTC

  Failures to grant users access to CLM in account admin (Incident 5922), impact minor

• Oct 8, 2026, 9:28 AM UTC to Oct 8, 2026, 4:39 PM UTC

  Errors for templates, reports, envelope preparation and other features (Incident 5932), impact minor

• Oct 16, 2026, 7:13 AM UTC to Oct 16, 2026, 7:13 AM UTC

  Errors for templates, reports, envelope preparation and other features (Incident 5994), impact minor

• Oct 19, 2026, 11:23 PM UTC to Oct 19, 2026, 11:23 PM UTC

  Customers may have experienced intermittent latency and disruption using eSign services (Incident 6014), impact minor

• Oct 20, 2026, 3:38 PM UTC to Oct 20, 2026, 7:10 PM UTC

  Insight Customers Impacted by OCR Processing Issue (Incident 6027), impact minor

• Oct 21, 2026, 2:31 AM UTC to Oct 21, 2026, 4:59 AM UTC

  Errors for templates, reports, envelope preparation and other features (Incident 6034), impact minor

• Oct 21, 2026, 5:51 PM UTC to Oct 21, 2026, 5:51 PM UTC

  Signing and login unavailable for Docusign France customers (Incident 5945), impact major