RealUptime

Zoom: SLA evidence report

2026-08-10 to 2026-09-09 · measured by RealUptime from independent regions · generated Sep 9, 2026, 12:11 AM UTC

Zoom: SLA evidence report

Measured downtime
16h 35m
Across 6 outages in this window.
Window
2026-08-10 to 2026-09-09
UTC, 30 days.

  • Sep 8, 2026, 8:45 PM UTC to Sep 8, 2026, 11:16 PM UTC

    Multiple regions: South America, Australia

    2h 31mmeasured in this window

    Zoom's claim at the time: Said operational the whole time we measured this outage

  • Sep 8, 2026, 6:44 PM UTC to Sep 8, 2026, 7:04 PM UTC

    Single region: South America

    20.3mmeasured in this window

    Zoom's claim at the time: Said operational the whole time we measured this outage

  • Sep 8, 2026, 9:03 AM UTC to Sep 8, 2026, 9:44 AM UTC

    Single region: South America

    40.4mmeasured in this window

    Zoom's claim at the time: Said operational the whole time we measured this outage

  • Sep 6, 2026, 3:59 PM UTC to Sep 6, 2026, 7:20 PM UTC

    Single region: South America

    3h 21mmeasured in this window

    Zoom's claim at the time: Said operational the whole time we measured this outage

  • Sep 6, 2026, 10:00 AM UTC to Sep 6, 2026, 11:02 AM UTC

    Single region: Australia (reopened, counted as one outage)

    1h 2mmeasured in this window

    Zoom's claim at the time: Said operational the whole time we measured this outage

  • Sep 5, 2026, 8:13 PM UTC to Sep 6, 2026, 4:54 AM UTC

    Single region: Australia (reopened, counted as one outage)

    8h 40mmeasured in this window

    Zoom's claim at the time: Said operational at first, then acknowledged a problem

What we probed

primary
https://api.zoom.us/v2/users
secondary
https://www.zoomstatus.com/

Estimate an SLA credit

Enter what you pay Zoom for this period and their own stated SLA target. This estimates a credit from the measured downtime above. It is one common way to reason about an SLA credit, not Zoom's own contract terms, and it is not a legal determination. RealUptime is not counsel.

Based on 994.7 measured downtime minutes across this report's window.

Methodology

Every outage above is a period our probes measured Zoom as down from enough of the regions we check it from to count as a real outage, not a single unreliable reading (see how we tell the difference). Measured downtime is the wall-clock time inside the window an outage's regions were failing; regions failing together still count as one outage, not one per region.

Zoom's claim at the time comes from their own public status feed, polled on our own schedule, and is shown separately from what we measured. We never change our own reading based on what a vendor claims, and their claim never becomes our reading.

This is one external observation from RealUptime's own regions, not Zoom's own SLA measurement, which is usually defined against their own instrumentation and may cover a different scope than what we probe. The credit estimate above is a starting point for a conversation with Zoom, not a legal determination, and RealUptime is not counsel.