RealUptime

Steam: SLA evidence report

2026-08-24 to 2026-09-23 · measured by RealUptime from independent regions · generated Sep 23, 2026, 9:52 AM UTC

Steam: SLA evidence report

Measured downtime
29.6m
Across 4 outages in this window.
Window
2026-08-24 to 2026-09-23
UTC, 30 days.

  • Sep 22, 2026, 10:28 PM UTC to Sep 22, 2026, 10:44 PM UTC

    Multiple regions: Europe, South America, US-East, UK, Asia-Pacific, US-Central, Southeast Asia, US-West, Australia, Canada

    15.5mmeasured in this window

    Steam's claim at the time: No claim history exists for this period

  • Sep 15, 2026, 10:01 PM UTC to Sep 15, 2026, 10:06 PM UTC

    Multiple regions: US-East, Asia-Pacific, US-West, Australia

    5.0mmeasured in this window

    Steam's claim at the time: No claim history exists for this period

  • Sep 8, 2026, 10:06 PM UTC to Sep 8, 2026, 10:13 PM UTC

    Multiple regions: Europe, US-East, UK, Asia-Pacific, US-West

    6.4mmeasured in this window

    Steam's claim at the time: No claim history exists for this period

  • Sep 1, 2026, 10:04 PM UTC to Sep 1, 2026, 10:07 PM UTC

    Single region: US-West

    2.8mmeasured in this window

    Steam's claim at the time: No claim history exists for this period

4 earlier outages in this window happened before we began keeping a record of Steam's own status-page claims, so no claim comparison exists for them.

What we probed

primary
https://api.steampowered.com/ISteamWebAPIUtil/GetServerInfo/v1/
secondary
https://store.steampowered.com/

Estimate an SLA credit

Enter what you pay Steam for this period and their own stated SLA target. This estimates a credit from the measured downtime above. It is one common way to reason about an SLA credit, not Steam's own contract terms, and it is not a legal determination. RealUptime is not counsel.

Based on 29.6 measured downtime minutes across this report's window.

Methodology

Every outage above is a period our probes measured Steam as down from enough of the regions we check it from to count as a real outage, not a single unreliable reading (see how we tell the difference). Measured downtime is the wall-clock time inside the window an outage's regions were failing; regions failing together still count as one outage, not one per region.

Steam's claim at the time comes from their own public status feed, polled on our own schedule, and is shown separately from what we measured. We never change our own reading based on what a vendor claims, and their claim never becomes our reading.

This is one external observation from RealUptime's own regions, not Steam's own SLA measurement, which is usually defined against their own instrumentation and may cover a different scope than what we probe. The credit estimate above is a starting point for a conversation with Steam, not a legal determination, and RealUptime is not counsel.