Spotify: SLA evidence report

2026-08-24 to 2026-09-23 · measured by RealUptime from independent regions · generated Sep 23, 2026, 9:49 AM UTC

Spotify: SLA evidence report

Measured downtime: 46h 48m; Across 11 outages in this window.
Window: 2026-08-24 to 2026-09-23; UTC, 30 days.

Sep 21, 2026, 5:05 AM UTC to Sep 22, 2026, 2:25 AM UTC
Single region: South America
21h 20mmeasured in this window
Spotify's claim at the time: Said operational the whole time we measured this outage
Sep 13, 2026, 2:01 PM UTC to Sep 13, 2026, 6:03 PM UTC
Multiple regions: South America, Australia
4h 3mmeasured in this window
Spotify's claim at the time: Said operational the whole time we measured this outage
Sep 12, 2026, 9:58 AM UTC to Sep 12, 2026, 1:58 PM UTC
Single region: South America
4hmeasured in this window
Spotify's claim at the time: Said operational the whole time we measured this outage
Sep 10, 2026, 5:32 PM UTC to Sep 10, 2026, 6:12 PM UTC
Single region: Australia
39.9mmeasured in this window
Spotify's claim at the time: Said operational the whole time we measured this outage
Sep 10, 2026, 1:55 AM UTC to Sep 10, 2026, 2:34 AM UTC
Single region: South America
39.8mmeasured in this window
Spotify's claim at the time: Said operational the whole time we measured this outage
Sep 8, 2026, 8:46 PM UTC to Sep 8, 2026, 11:09 PM UTC
Multiple regions: South America, Australia
2h 24mmeasured in this window
Spotify's claim at the time: Said operational the whole time we measured this outage
Sep 8, 2026, 6:46 PM UTC to Sep 8, 2026, 7:06 PM UTC
Single region: South America
20.1mmeasured in this window
Spotify's claim at the time: Said operational the whole time we measured this outage
Sep 8, 2026, 9:05 AM UTC to Sep 8, 2026, 9:26 AM UTC
Single region: South America
20.8mmeasured in this window
Spotify's claim at the time: Said operational the whole time we measured this outage
Sep 6, 2026, 4:01 PM UTC to Sep 6, 2026, 7:22 PM UTC
Single region: South America
3h 21mmeasured in this window
Spotify's claim at the time: Said operational the whole time we measured this outage
Sep 6, 2026, 9:59 AM UTC to Sep 6, 2026, 10:58 AM UTC
Single region: Australia
59.7mmeasured in this window
Spotify's claim at the time: Said operational the whole time we measured this outage
Sep 5, 2026, 8:13 PM UTC to Sep 6, 2026, 4:53 AM UTC
Single region: Australia
8h 40mmeasured in this window
Spotify's claim at the time: Said operational the whole time we measured this outage

What we probed

primary

https://api.spotify.com/v1/search

secondary

https://spotify.statuspage.io/

Estimate an SLA credit

Enter what you pay Spotify for this period and their own stated SLA target. This estimates a credit from the measured downtime above. It is one common way to reason about an SLA credit, not Spotify's own contract terms, and it is not a legal determination. RealUptime is not counsel.

Fee for this periodTheir stated SLA (%)

Based on 2,808.4 measured downtime minutes across this report's window.

Methodology

Every outage above is a period our probes measured Spotify as down from enough of the regions we check it from to count as a real outage, not a single unreliable reading (see how we tell the difference). Measured downtime is the wall-clock time inside the window an outage's regions were failing; regions failing together still count as one outage, not one per region.

Spotify's claim at the time comes from their own public status feed, polled on our own schedule, and is shown separately from what we measured. We never change our own reading based on what a vendor claims, and their claim never becomes our reading.

This is one external observation from RealUptime's own regions, not Spotify's own SLA measurement, which is usually defined against their own instrumentation and may cover a different scope than what we probe. The credit estimate above is a starting point for a conversation with Spotify, not a legal determination, and RealUptime is not counsel.